Everything you need to know about your Zoomies.

About the range

What's the difference between Companion and Kindred?

Companion is the collar — made for them. Kindred is the matching bracelet — same stones, same order, made by the same hands, sized for you. Buy either on its own, or both together.

What makes a Zoomies collar special?

Genuine crystal beads, soft vegan leather and considered hardware, hand-strung rather than mass-assembled. Every collection is built around one of three very different dogs, so the stones, the colours and the finish all belong together.

Are the crystals genuine?

Yes. Every stone is genuine and hand-selected.

Will my collar look exactly like the photos?

Close, but not identical. These are natural stones, so colour and banding vary piece to piece. That variation is the point — no two collars are the same.

Sizing

How do I choose the right size collar?

Our collars are sized by bead count rather than a fixed measurement. Small is 22 beads (34.5cm total length) and Medium is 26 beads (40cm total length), both with a 1.5cm band width and a 4cm buckle allowance. Measure snugly around your dog's neck and add two fingers' width. Between sizes? Go up.

Size Bead Count Total Length Width Buckle
Small 22 34.5cm 1.5cm 4cm
Medium 26 40cm 1.5cm 4cm
Large 30* 45.5cm* 1.5cm 4cm
What size is the Kindred bracelet?

Kindred comes in one size — 18cm strung, which fits most wrists between 15 and 17.5cm. Wrap a tape measure around your wrist just below the bone to check.

Care

How do I care for my collar?

Wipe with a soft, dry cloth after wear and store away from direct sunlight. Avoid submerging in water or using harsh chemicals, which dull both the stones and the hardware.

Collars are not chew toys. What should I know?

Collars are not chew toys. Remove before crating or unsupervised play, and check the fit regularly as your dog's weight changes.

How do I care for my Kindred bracelet?

Roll it on and off rather than stretching it over your hand — that's what wears the cord. Keep it away from perfume, sunscreen and chlorine. Stretch cord is a wear item and will eventually give; if yours does, email us and we'll restring it.

Are the collars comfortable for dogs?

Yes. The soft vegan leather strap and lightweight hardware are designed to move with your dog rather than against them, whether they're curled up on the couch or mid-zoomies in the backyard.

Groom — Conditioning Oil

What is Nose to Toes?

A fragrance-free conditioning oil for paw pads and noses, in a rollerball with genuine stones sealed inside. Three variants, one for each collection.

What's in it?

Colloidal oat lipid, jojoba oil and vitamin E. Fragrance free, with nothing added to make it smell like something it isn't. The full ingredient list is on each product page.

How often should I use it?

Roll a thin layer onto clean, dry paw pads or the bridge of the nose and let it absorb for a minute. Daily through summer, after the beach or a long walk, or whenever the pads feel rough.

Is it safe if they lick it?

Yes. The formula is made for animals who groom themselves, and both dogs and cats will have a go. Keep it to a thin layer and let it absorb before they get started.

Can I use it on my cat?

Yes — Nose to Toes is made for dogs and cats.

Nourish — Herbal Infusion

What is Nourish?

A loose herbal blend you brew like tea, cool, and pour over food or into the bowl. It's for the ones who ignore a full water bowl all day and then drink from a puddle. Three blends, one for each collection.

How do I brew it?

Add a teaspoon to the infuser included in the tin. Steep in hot — not boiling — water for 5 to 7 minutes. Remove the infuser, let it cool completely, and serve on its own or over meals.

Can I serve it warm?

No. Always cool it to a pet-appropriate temperature before serving, every time.

How much do I serve?

Start small — a splash over food for a cat or small dog, up to half a bowl for a larger dog. Build up gradually rather than switching all at once.

How long does a brewed batch keep?

Keep it covered in the fridge and use within 24 hours. Discard anything left in the bowl at the end of the day.

What's in it?

Dried fruit, vegetables and botanicals, varying by blend. Every ingredient is listed on the product page and on the tin.

Is it safe for cats?

Yes, Nourish is made for dogs and cats. Cats are usually the harder sell and usually the ones who need it most.

Anything I should know before starting?

Introduce gradually. Nourish is a complement to fresh water, not a substitute for it — always keep a clean bowl of water available. Discontinue if there's any reaction, and check with your vet first if your pet is pregnant, on medication, or unwell.

Orders and delivery

Can I change my order?

Email us at zoomiespawclub@gmail.com within 24 hours of ordering and we'll do our best to update it before it ships.

What's your shipping policy?

Orders are dispatched within 2 business days of purchase. See our full Shipping Policy for delivery times and costs.

Do you ship internationally?

Yes, absolutely.

What's your refund policy?

We accept returns on unworn, unused items within 90 days of delivery. Return postage on a change-of-mind return is at the purchaser's cost. This is in addition to your consumer guarantee rights under Australian Consumer Law, which always apply. See our full Refund Policy for details.