Last updated: September 14, 2026

Zoomies Paw Club operates this store and website, including all related information, content, features, tools, products and services (collectively, the "Services"). Zoomies Paw Club is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with Zoomies Paw Club.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:

• Contact information including your name, email address, phone number, billing address and shipping address.
• Payment information including payment method, transaction details, payment confirmation and other information required to process your purchase. Payment information may be processed securely by Shopify and our payment providers.
• Account information including your account details, preferences and settings if you create an account.
• Order and transaction information including products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications including information you provide when contacting us for customer support or other enquiries.
• Device information including your browser, device type, IP address, network information and other technical identifiers.
• Usage information including information about how and when you interact with or navigate our website and Services.

How We Collect Your Information

We may collect personal information from:

• Directly from you when you create an account, place an order, subscribe to communications, contact us or otherwise provide information to us.
• Automatically when you browse or use our website through cookies, pixels and similar technologies.
• Service providers that collect or process information on our behalf to help us operate our business.
• Partners and third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders and transactions.
• Process payments and arrange shipping and delivery.
• Manage your account and customer preferences.
• Provide customer service and respond to enquiries.
• Process returns, exchanges and warranty claims.
• Improve our website, products and overall customer experience.
• Recommend products that may be relevant to your interests.
• Send transactional communications relating to your orders or account.
• Send marketing and promotional communications where permitted by law and where you have provided the required consent.
• Help protect our website and customers against fraud, abuse and security risks.
• Comply with applicable laws, regulations and legal obligations.

Marketing Communications

If you subscribe to our marketing communications, we may send you information about Zoomies Paw Club, new products, collections, offers and other promotional content.

You can unsubscribe from marketing emails at any time by selecting the "unsubscribe" link included in our emails.

Even if you opt out of marketing communications, we may continue to send non-promotional messages relating to your orders, account, transactions or customer service enquiries.

Cookies and Similar Technologies

We use cookies and similar technologies to help operate our website, remember your preferences, understand how visitors use our Services and improve your shopping experience.

Some cookies may also be provided by Shopify or third-party service providers that support analytics, advertising, payment processing or other website functionality.

How We Share Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our Services. These parties may include:

• Shopify, which hosts and supports our online store and processes information relating to your use of our Services.
• Payment providers that securely process payments and transactions.
• Shipping and fulfilment providers that help us deliver your orders.
• Technology and service providers providing IT, analytics, cloud storage, customer support and other business services.
• Marketing and advertising partners where permitted by applicable law and your privacy choices.
• Professional advisers and authorities where disclosure is necessary to comply with legal obligations or protect our rights.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve the Shopify platform and our store experience.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located outside the country in which you live.

Shopify's privacy practices are governed by Shopify's own privacy policies. For more information, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our website may contain links to third-party websites, applications or services. These third parties operate independently from Zoomies Paw Club and may have their own privacy policies and terms.

We are not responsible for the privacy, security or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

Security of Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements and policies.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including:

• Access: You may request access to personal information we hold about you.
• Correction: You may request that inaccurate information be corrected.
• Deletion: You may request deletion of your personal information in certain circumstances.
• Data portability: You may have the right to receive certain personal information in a portable format.
• Marketing preferences: You may opt out of promotional communications at any time.

These rights may be subject to limitations and exceptions under applicable law. We may need to verify your identity before processing certain requests.

Australian Privacy

Where applicable, Zoomies Paw Club handles personal information in accordance with applicable Australian privacy requirements, including the Australian Privacy Principles.

If you have a concern about how we handle your personal information, please contact us first so that we can investigate and respond to your complaint.

International Transfers

Because we use Shopify and other service providers, your personal information may be transferred, stored or processed outside Australia or the country in which you reside.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or privacy obligations.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy and publish the revised version on our website.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Zoomies Paw Club
7a Hastings St
McKinnon VIC 3204
Australia

Email: zoomiespawclub@gmail.com

We will respond to privacy enquiries and requests within the timeframe required by applicable law.